Refund, Return and After-sales Policy

Dear Customers,

Thank you for choosing our products. We are committed to providing you with a high-quality shopping experience and a comprehensive after-sales guarantee service. The following are the detailed refund, return and after-sales policies:

 

• Order Cancellation Policy

We only accept order cancellation applications before the product is shipped. Once you submit an application and it meets the requirements, the order will be cancelled and the relevant funds will be refunded through the original payment channel.

 

• Policy for Handling Damaged or Defective Goods

If the goods you received are damaged or do not work properly, please contact our online customer service or send an email to the designated mailbox (rcscalezone@outlook.com) to give us feedback within 7 days after receiving the order. Meanwhile, please provide clear pictures or video evidence so that we can confirm the problem in a timely manner. After the problem is confirmed, we will take the initiative to communicate and negotiate with you to jointly determine a satisfactory solution, which may include free replacement of accessories, refund, etc., depending on the actual situation.

 

• III. Refund and Return Policy

If the goods have not been used and remain intact without affecting secondary sales within 7 days after you successfully sign for them, you can apply for a refund and return. The specific steps are as follows:

Before applying for a return, you must first contact our customer service team to inform them of your intention to return the goods and confirm the return matters. The customer service staff will provide you with detailed return guidance and assistance, including but not limited to the return process description, packaging requirements, etc.

You are responsible for bearing the freight for returning the goods. To ensure the safety and integrity of the goods during transportation, it is recommended that you choose logistics companies with good reputations and professional services and properly package the goods.

We will arrange the refund for you within 3 working days after receiving the returned package and checking that there is no problem. The refund amount will deduct the discounts you enjoyed when purchasing the goods (if any) and the relevant costs incurred by the return (such as packaging fees, etc., if any). The refund will be returned to your account through the original payment path.

 

• Warranty Exemptions and Precautions

For natural wear and tear, normal losses during the use process, and damage caused by the customer's own reasons, the relevant responsibilities shall be borne by the customer, and we will not provide any compensation in such cases. However, you can still contact us to purchase replacements or spare parts (if applicable), and we will provide you with corresponding maintenance technical support.

 

• Technical Support Service Policy

During the process of using our products, you can communicate with us at any time whenever you encounter any problems related to operation, maintenance, or upkeep. We have a professional technical team that will wholeheartedly provide you with professional technical services and support, ensuring that you can use our products safely and smoothly, and answering all your questions and concerns during the use process to help you fully utilize the performance and value of the products.

We always regard customer satisfaction as of the utmost importance and make every effort to create a reassuring, worry-free, and comfortable shopping environment and a comprehensive after-sales guarantee system for you.

 

If you have any questions or need further assistance, please feel free to contact our customer service team at any time. The mailbox is rcscalezone@outlook.com. We are looking forward to serving you and wish you a pleasant shopping experience!