Shipping Policy
- Delivery Duration
1） Order Processing and Shipping
Upon your placing an order, we will process it within 1 to 2 days, and arrange for the shipment on the next day after the processing is completed.
2）Usual Delivery Duration
Generally speaking, it usually takes 10 to 15 days for the goods to be shipped to Europe and the United States. However, due to the influence of factors such as holidays and weather conditions, there may be certain delays or earlier deliveries.
3） Special Circumstances
Please kindly note that if you are located in a remote area or have purchased pure battery products, we are unable to use the dedicated line for transportation. Since the cost of purchasing pure batteries is relatively high, the transportation is more difficult and takes a longer time. We would like to suggest that you choose to purchase more other products together when shopping.
- Instructions for DHL Express Service
Our delivery service does not support DHL Express by default. If you would like to receive the products faster by using DHL Express, please be aware that the freight of DHL is relatively high, and customs duties or value-added taxes may be charged when shipping to Europe. If you need to use DHL Express for shipping, please contact us via the email: rcscalezone@outlook.com. We will do our best to handle the subsequent relevant matters for you.
- Customs Regulations
You are obliged to understand and comply with the local postal regulations and the regulations regarding restricted items in your area. Because we will not be responsible for any items that are not permitted to enter specific countries.
- Order Tracking Guide
1) How to Obtain the Tracking Number
Within 1 to 3 working days after you complete the purchase, we will send the tracking number of your order to the email address you provided.
2) How to Check the Tracking Record
You can log in to the website (https://www.17track.net/en) and enter the tracking number to check the latest tracking record of your order. If you encounter any other problems during the tracking process, you are welcome to contact us via the email rcscalezone@outlook.com at any time. We will promptly answer your questions and provide assistance.
- Explanation for Partial Delivery of Multiple Items
If you have ordered multiple items but only received some of them, this is because we have been always committed to reducing your costs and avoiding increasing your shopping burden due to high taxes or premiums. Therefore, when you order multiple items, the goods are likely to be shipped in several packages. Please give us some time, and we will ensure that all the items are delivered to you completely.
- Responsibilities and Obligations of the Consignee
As the consignee, you are responsible for tracking the order on your own and submitting relevant requirements and information to the customs or the courier when necessary. If the order is marked as returned to the sender or the delivery fails due to your failure to follow up on the order status in a timely manner, failure to submit necessary requirements or notifications to the courier, in this case, we will not be able to handle the refund or replacement of the goods for you free of charge, and you may need to place a new order.
- Handling Measures for the Situation Where the Package is Shown as Delivered but Not Received
If the tracking website shows that the package has been delivered, but you have not actually received it, please first contact your local post office for verification. If you still need further assistance, please contact our customer service team via email. We will do our utmost to help you solve the problem.
- Explanation of Order Delivery Methods
Your order will be delivered to your door by the local post office or the local courier. Depending on the actual situation in your area, most orders will be delivered by the local postal service, and the package will be delivered together with your ordinary mail. If you are not at home during the delivery process, the postal service staff may leave a notice card, which details the way and location for you to pick up the package.
- Customs Duties and Taxes
The prices of our products do not include taxes. When the package arrives at the local customs, if the courier company contacts you and requires you to pay customs duties or value-added taxes, please cooperate actively with the customs clearance and tax payment process to avoid the package being destroyed. Thank you very much for your cooperation!